Refund Policy

Last Updated: January 14, 2026

At Digi Plexa, we strive to deliver exceptional digital services that meet and exceed your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

1. General Refund Policy

Refunds for our services are subject to the following conditions:

• Refund requests must be submitted in writing to info@digiplexa.com
• All refund requests will be reviewed within 7-10 business days
• Refunds are processed to the original payment method
• Processing time for refunds may take 10-15 business days after approval

2. Web Development Services

2.1 Before Project Commencement

If you cancel before any work has begun, we will refund 100% of your deposit, minus any payment processing fees.

2.2 During Development Phase

If you wish to cancel during the development phase:

• Work completed up to the cancellation date will be charged at the agreed hourly rate or project milestone rate
• Remaining funds after deducting completed work will be refunded
• You will receive all work completed up to the cancellation date
• Minimum charges may apply based on the initial consultation and planning work

2.3 After Project Completion

Once a project is completed and delivered, no refunds will be issued. However, we offer a warranty period for bug fixes and issues related to our work.

3. Digital Marketing Services

3.1 Monthly Retainer Services

• Cancellations must be made 30 days before the next billing cycle
• Partial refunds are not available for monthly retainer services
• Services will continue until the end of the paid period

3.2 Campaign-Based Services

• If campaigns have not been launched, you may request a refund minus setup costs
• Once campaigns are live, refunds are calculated based on unused ad spend and time
• Performance-based metrics do not qualify for refunds as results vary based on multiple factors

4. SEO Services

SEO is a long-term strategy with results that develop over time:

• No refunds are available based on ranking positions or traffic metrics
• Refunds may be considered if agreed-upon deliverables are not provided
• Monthly SEO services require 30 days notice for cancellation
• Work completed including research, optimization, and reporting is non-refundable

5. Web Hosting & Domain Services

• Domain registration fees are non-refundable once processed
• Hosting services may be refunded on a pro-rata basis for unused months
• Setup fees and migration costs are non-refundable
• Annual plans may receive partial refunds for unused full months only

6. Non-Refundable Services

The following services and costs are non-refundable under any circumstances:

• Third-party costs (domain registrations, SSL certificates, premium plugins, stock assets)
• Consultation and strategy planning fees
• Custom research and competitive analysis
• Content creation (copywriting, graphic design, video production)
• Services that have been completed and delivered
• Ad spend on platforms like Google Ads, Facebook Ads, etc.

7. Warranty and Support

Instead of refunds after completion, we offer:

• 30-60 day warranty on website development for bug fixes
• Free revisions during the active project phase (as specified in contract)
• Technical support for issues related to our development work
• Ongoing maintenance plans for continued support

8. Force Majeure

In cases of unforeseen circumstances beyond our control (natural disasters, pandemics, government restrictions, etc.), refunds will be handled on a case-by-case basis with mutual agreement.

9. Dispute Resolution

If you are unsatisfied with our services:

• Contact us immediately to discuss your concerns
• We will work with you to find a satisfactory solution
• If a resolution cannot be reached, formal refund request can be submitted
• All disputes will be handled professionally and fairly

10. Refund Processing

10.1 Approved Refunds

Once a refund is approved:

• You will receive written confirmation via email
• Refunds are processed to the original payment method
• Processing time: 10-15 business days
• Bank processing times may vary

10.2 Partial Refunds

Partial refunds may be issued when:

• Some milestones have been completed
• Portions of the service have been delivered
• Third-party costs have been incurred
• Significant time has been invested in the project

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

12. Contact Us

For refund requests or questions about this policy, please contact us:

• Email: info@digiplexa.com
• Phone: +91 8078359662
• Response Time: Within 48 hours